match any other office products suppliers current advertised price for products
we carry. We reserve the right to limit quantities. Ad errors, close-outs, clearances
and internet offers do not apply. Competitor's shipping and handling fees will
be added to competitor's price for fair comparison. Offer applies only to the
time order is placed. LaserSpeed reserves the right to refuse any order, or to
refuse to sell any item below cost. The terms of this agreement are subject to
change without notice.
are C.O.D. Credit terms of 30 days can be established on second order (except
for residential addresses). Terms on equipment sales are 15 days. Government and
corporate P.O.s welcome. Credit application may be required. For your convenience
we accept Visa and Mastercard.
do not include sales tax. Ontario residents add HST;
your product close at hand and call us. Our staff will talk you through possible
solutions and, if required, put you in contact with the support department of
the manufacturer. If it is established that your product is faulty and is still
within the manufacturer's warranty period, we will arrange for replacement.
Most products we sell come with a limited LaserSpeed
30-day refund or replace guarantee. Those items that are exceptions have a similar
but shorter guarantee due to manufacturer policies. Ask your sales representative
when you place your order what guarantees apply to your individual items. If a
product is defective in any way call us for a Return Merchandise Authorization
(RMA) number within 30 days of the original invoice date. Defective hardware will
be repaired or replaced at our discretion (with the exception of a few vendors).
Please call for details. Due to copyright laws, software is not refundable unless
returned unopened in original packaging with documentation. Defective software
will be replaced if we are contacted within 30 days of original invoice. Opened
computers and equipment are not returnable. All items sold include the applicable
manufacturer's warranty. Compatible products sold by LaserSpeed come with a limited
one year warranty. The replacement or refunding of supplies and equipment is strictly
subject to the individual manufacturer's policies. Leased equipment cannot be
returned. When a customer notifies us of a defective product within the time provided
for in the applicable manufacturer's warranty, the product will be replaced as
soon as possible - credit/exchange subject to defect confirmation by LaserSpeed/product
manufacturer. A Return Merchandise Authorization (RMA) number must be acquired
before any product can be returned to LaserSpeed. Please have the following information
ready when calling to receive an RMA number: customer name, invoice number and
reason for return. The item must be in it's original packaging, including all
manuals, disks, cables, etc. The packaging must not be damaged or defaced. If
your return is complete, your only obligation is transportation charges and stocking
fee's, where applicable. We recommend that products be re-boxed for shipping.
Please write the RMA number prominently on the outside of the shipping box. Products
must be received at our location within 10 business days of RMA issue. If you
return a product using your own courier, please note tracking number for your
future reference. We reserve the right to refuse any product return without proper
authorization. The returned product will be tested upon receipt and if no default
is evident, you will be informed and the product returned to you. If a fault is
found, it will be replaced or repaired, depending on manufacturer's warranty.
Products are not sold on a trial basis. If the product is opened and decide you
don't want it, please call your sales representative immediately. If the item
is in saleable condition LaserSpeed can - at our discretion - approve an RMA,
subject to a 25% restocking fee. LaserSpeed reserves the right to authorize product
returns after 30 days have passed from the invoice date. If the product is accepted
after this 30 day period, it is subject to a 25% restocking fee and credit will
be issued toward future purchases only. (Does not apply to leases.)
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offer next business day delivery for all "in stock" items in the Toronto
GTA. Some geographical areas will require more than a 1-day delivery period. Shipping
service is as follows; *Free for orders over $50.00
(In the Toronto GTA)
*$10.00 for orders under $50.00
*Same Day - applicable
local courier rate All shipments are insured at
no extra charge.
call your sales representative if your order has not arrived at the expected time.
Our staff will check on your order status and see if there is a problem.
order arrives with damaged packaging, you have two options;
* If the damage
is minor, you can sign for the package, with a notation on the courier sheet that
the box was damaged
* If the package may have internal damage you can simply
refuse the delivery
In either case, please call us within 48 hours to make
us aware of the situation.
or Quantity Error
your orders immediately upon receipt. If the products or quantities do not match
with the packing slip, please call us immediately. We will review your order and
find where the error occurred. LaserSpeed will arrange for a pick-up of incorrect
items and replace them with the correct ones - at no additional charge.
order to provide you with up to date information about new items and versions,
certain products are announced by the manufacturer, and included in our catalogue,
even though they are not shipping at publication time. LaserSpeed is not responsible
for typographical or photographic errors that may appear in this catalogue. We
reserve the right to make corrections or changes due to errors, changing market
conditions, product discontinuation or typographical or photographic errors in
advertisement or product descriptions. Prices, policies and item availability
are subject to change without notice. We reserve the right to limit quantities
on certain items. All trademarks are the property of their respective holders.
Compatible and refurbished products are not endorsed by or affiliated with manufacturers
liability is assumed by LaserSpeed Inc. for damages and/or injury resulting from
use of equipment supplied by this company. In no event will LaserSpeed Inc. be
liable for indirect or consequential damages whatsoever resulting from loss of
use, data or profits arising out of or in connection with the use or performance
of LaserSpeed Inc. LaserSpeed Inc. is not liable for indirect or consequential
damages whatsoever resulting from loss of use, data or profits arising out of
or in connection with defective or inoperable products. LaserSpeed Inc. makes
no warranties with respect to the equipment or software. It is understood that
all warranties, expressed or implied, including but not limited to warranties
of merchantability, fitness of a particular purpose, and Year 2000 compliance,
except as may be offered by the manufacturer, are specially excluded. LaserSpeed
appreciates your business and our staff will make every effort to ensure that
you are completely satisfied with all of our products and services.
for choosing LaserSpeed as your office supplies and equipment company.
you have any questions please call 416-638-0975.